Our latest Hurdle update expands its use with a new session type (Demonstration Only), and makes the existing practice-led session easier to navigate for trainers with Learners in separate windows. Administration has also been improved with the ability to save session views and add custom information to joining instruction emails and much more.
This article has been created to help you quickly get up to speed with the changes. Additionally, it is important to the hurdle team that we give you an insight in to why these changes have been made, so we have included this where possible.
Have your say – as ever we are keen to hear your thoughts and ideas, please use our support portal to ask questions or make suggestions. You can find the support forms here >> End User Help Desk
New session type – Demonstration only
Run presentation-style sessions where there is not a need for the trainer to see learner desktops. This session type is Perfect for:
- Product demonstrations
- Briefings
- Feature showcases
- Early-stage onboarding sessions
To learn more about session types and how to create a Demonstration Only Session please visit this help desk article >> Session Types
See Learners screen shares separate windows
You can now view learner screen and webcam in separate windows. Arrange them across your monitors, focus on specific learners, and support your learners more efficiently in real time. This new feature is available from the back of the room view and over the shoulder.
The button below moves the learner screen share in to a separate window that can be moved to any screen on the trainers computer:
The below is an example of a separate window showing the learners desktop and webcam.
Additional text on emails sent to learners
Add your own text to the joining instructions email to provide extra context, guidance, or important information ahead of a session. Keep learners informed and set expectations before they even join.
To use this feature, visit team settings >> and populate “Learner Email Notice” as below:
Session list – Save View
Your session list, your way. Hurdle now allows you to saves your preferred filters, sorting, and pagination settings. You can pick up right where you left off, every time.
Other Additions
In session improvements
- File scanning for learner uploads – File scanning has been introduced to help ensure that files uploaded by trainers and shared with learners are safe.
- Noise suppression enabled by default – Noise suppression is now enabled by default within the Hurdle application to help reduce unwanted background noise during sessions.
Miscellaneous administration changes
- Session list attendee count – The attendee count displayed on the Invite button within the session list now shows the number of learners only. Previously, this count included both learners and trainers.
- Remove attendees after a session has finished – It is now possible to remove learners or trainers from the attendance list after a session has finished.
- Course Site – Site Description – The main description field for Course Sites now supports additional formatting, including rich text, links and external videos.
- Lab History – Customers using labs now have access to a new Lab History tab, which provides details of the lab nodes assigned to each user during a training session. The Lab History tab is available within the Edit Session screen and within the setup screens for Labs and Bridges. This provides improved visibility for customers using Hurdle labs.
- Enforce 2FA at team level – Team leads can now enforce Two-Factor Authentication (2FA) for all team members via the team settings. Learn more here >> How Two-Factor Authentication (2FA) Works in Hurdle
Changes to pre-registered learners
- Pre-session reminder email – An automated reminder email will now be sent to all pre-registered learners before the session. The email will be sent at least one day before the scheduled session start time.
- Learner self-unregistration – Pre-registered learners will now see a link within their session join instructions email, allowing them to unregister from the session.
- Only allow registered learners to join – A new setting is available within the session settings that prevents learners from joining a session unless they have been pre-registered to attend. This gives trainers and team leads greater control over who can access a session.
Further information
- To read technical release notes which includes details of bug fixes included in this version, please visit here >>> Software releases – Jira Service Management (hurdle.live) Additionally this document will explain the timeline for when you will receive the new version of hurdle.
- To read about our road map which describes what we are working on for the next version release, please visit here >>> Roadmap – Jira Service Management
