Improving engagement, support, and confidence when delivering process and software training online
Running training online can be just as effective as in-person, if it’s designed with interaction, practice, and support at its core. Too often, virtual sessions drift into passive demos/webinars where learners watch but don’t apply. The key to success is creating an environment where people can engage actively, receive timely help, and leave feeling confident in their new skills.
Design for practice, not passive watching
Online training works best when learners do, not just listen. Following a brief introduction continue with a short demonstration but quickly move into practical exercises. Encourage participants to share their progress whether that’s via screen share, submitting answers in chat, or using a collaborative workspace. When learners try things early and often, they build confidence through repetition.
Monitor progress in real time
One challenge online trainers face is not knowing if people are keeping up. To counter this, use tools that give you visibility like gallery views of learner desktops, live polls, or chat check-ins. If you notice someone stuck, step in with one-to-one support while the rest of the group keeps moving. Platforms such as Hurdle make this easier with features like “back-of-the-room” view and over-the-shoulder support, but the principle applies across many tools: don’t let anyone get left behind.
Build engagement into the agenda
Attention online is fragile. Plan regular “touchpoints” quick polls, short reflective questions, emoji reactions, or verbal check-ins. A steady rhythm of interaction not only holds attention but reassures learners that their contributions matter.
Use co-facilitation where possible
If you have the option, run sessions with two trainers or a trainer plus a subject matter expert. One can lead the core content while the other manages chat, monitors learner progress, and offers one-to-one help. This shared responsibility creates a more supportive environment and prevents learners from feeling overlooked.
Create a safe space for mistakes
Learners are often hesitant to share when they’re stuck. Normalise mistakes by framing them as part of the learning process. If you need to demonstrate directly on a learner’s screen (in platforms that allow it), do so with transparency and encouragement. The goal is to make help feel natural.
End with proof of progress
Always close a session with an exercise that mirrors real-world tasks. Use a combination of polls, practical checkpoints, interactive quiz or learner demonstrations to ensure learners leave with a sense of accomplishment. Confidence comes not just from hearing the material but from successfully applying it.
Final thoughts
Running a great online training session means combining the familiarity of a classroom with the flexibility of digital tools to create practice, feedback, and connection. Platforms like Hurdle and others that enable group screen sharing, interaction, and real-time support can make this easier, but the core principles remain the same. When learners feel engaged, supported, and confident, the training doesn’t just “run” it sticks.
The hurdle Team
